Results of a research carried out by the Centrale Bank van Curaçao en Sint Maarten (CBCS) in collaboration with the Central Bureau of Statistics Curaçao (CBS) regarding the payment behavior, financial inclusion, financial literacy, and financial satisfaction in Curaçao in 2020.

The current research has four main objectives:
- Identifying the payment behavior of consumers in Curaçao. Payment behavior refers to the payment habit of consumers in Curaçao, measured by the main local payment instruments, such as cash, debit cards, credit cards, and online/mobile banking.
- Identifying the level of financial inclusion in Curaçao. Financial inclusion refers to the availability and equality of opportunities to access financial products and services, such as (digital) payment instruments (The World Bank, 2019). Because smart devices and internet can help consumers gain access to financial products and services, these can also be considered as (indirect) indicators of financial inclusion.
- Identifying the level of financial literacy of consumers in Curaçao. Financial literacy is the ability to understand how money works to make effective financial decisions and achieve financial well-being (OECD/INFE, 2011). Financial literacy involves knowledge, attitudes, and behaviors all related to financial matters. Debt situation (i.e., consumer’s outstanding debts on different loans) can also be considered an (indirect) indicator of financial literacy, because financially literate consumers should be able to properly manage their debt.
- Identifying the level of financial satisfaction of consumers in Curaçao. Financial satisfaction is a desirable state, as it involves consumer’s happiness with their present financial situation (Robb & Woodyard, 2016). Financial satisfaction also forms an important component of overall wellbeing

You can download the results here: